Updates
Service Builds Reputation | Trusted Full-service After-sales, Guarding Your Production
In the era of widespread popularity of laser welding equipment, it has become an industry consensus that premium equipment deserves premium after-sales service.
Based on customers’ real needs, Qilin Laser has built a full-cycle after-sales system featuring ultra-fast response, extended warranty and lifelong service. With tangible efficiency and reliable guarantees, we have become the trusted choice for thousands of manufacturing enterprises.
01
Qilin Laser prioritizes efficiency and builds an industry-leading rapid response mechanism, enabling customers to get prompt support without waiting and minimizing production downtime during maintenance.
24/7 Fast Response：
Round-the-clock response for equipment faults and process consultation;Engineers arrive on-site within 2 hours in the province and 24 hours nationwide.
Efficient On-site Service：
Engineers arrive on-site with spare parts and conduct standardized maintenance, striving to resolve faults perfectly in one single visit.
Professional Team Support：
A professional after-sales team of over 30 experts specializes in equipment maintenance, process debugging and operation training, providing one-stop solutions for all your problems.
02
Qilin Laser breaks industry conventions with genuine warranty, genuine free benefits and genuine accountability, delivering service commitments beyond expectations.
Extended 3-Year Warranty：
Far exceeding the general industry standards, we provide unconditional on-site repair for equipment failures within the warranty period(excluding regular consumables and wearing parts).
Exclusive Benefits：
Free replacement of welding torch for non-human damage within the warranty period.An industry first that reduces your operating costs.
Lifelong After-sales Support：
Lifelong free technical guidance and genuine factory parts support.
Free Basic Services：
Free sample testing, free on-site installation and commissioning, free operation training, and free remote technical guidance.
03
Qilin Laser’s after-sales service is more than just equipment repair.We are committed to boosting customers’ production efficiency and delivering full-process value-added services.
Pre-sales：
One-on-one process evaluation, customized welding solutions and free sample testing to ensure the equipment matches your production requirements.
In-sales：
On-site installation and commissioning, systematic theoretical and practical training, enabling rapid equipment put-into-production.
After-sales：
Regular return visit and maintenance, rapid emergency repair, and process optimization guidance to ensure stable equipment operation.
Quality equipment underpins reliable production; premium after-sales service brings long-term peace of mind.With ultra-fast response, extended warranty and full-cycle services, Qilin Laser redefines the after-sales standard of the laser welding industry. We safeguard every customer’s production efficiency with professionalism and responsibility.Choosing Qilin Laser means selecting not only premium equipment, but also a lifetime worry-free after-sales guarantee.
